Refund policy

Refund & Return Policy

We offer a 30-day return policy from the date of delivery.

To be eligible for a return:

Items must be unused, unworn, and in original packaging

Proof of purchase is required

Non-returnable items:

Clearance or sale items

Personalized or custom-made products

Return shipping:
Customers are responsible for return shipping costs.
Original shipping fees are non-refundable.

Refund process:
Once your return is received and inspected, we will notify you.
Approved refunds will be issued to the original payment method within 5–10 business days.

Damaged or incorrect items:
Please contact us within 48 hours of delivery with clear photos.

📧 Contact: support@UrbanCasa.com